30-Day LOL Guarantee

30-Day LOL Money-Back Guarantee Seal

We make games we’re confident that you will enjoy. That’s why we are going to guarantee it!

Introducing the 30-day LOL Guarantee. If you don’t have a great time playing our games, we’ll give you your money back.

As far as know, we are the only gaming publisher to offer this type of guarantee!

  • Applies only to games published by Rookie Mage Games and purchased on www.rookiemage.com.
  • DOES NOT apply to Rookie Mage Games products purchased through retail stores, on other websites, or other sales channels.
  • LOL Guarantee requests must be made within 30 days of date of purchase.
  • Refund amount will be for the price at the time of purchase. (If the game was on sale or a discount was used, you will be refunded the price you paid.)
  • The game(s) must be returned to us within 30 days of your LOL Guarantee request.
  • Returned games must be in working order. If the returned game(s) is damaged, your refund will be denied.
  • Return shipping costs may apply.
  • Refunds will be processed once the product(s) has been returned to us. Please allow 30 days for refund processing.

 

To make a 30-Day LOL Guarantee claim, please email howdy@rookiemage.com with the subject line “LOL Guarantee”.

Please include in your email:

  • Your Name
  • Email Address
  • Order Number
  • Reason you did not enjoy playing the game

 

We will reply within 5 business days with details on how to return the game for your full money-back refund.